Frequently Asked Questions
Everything you need to know about fine wine, spirits, and gourmet delivery.
Does someone need to be present to sign for my delivery?
Yes, by law, an adult aged 21 or older must be present to provide a valid ID and sign for any package containing alcohol. We recommend shipping to a business address if no one is available at home during the day.
What happens if a bottle arrives damaged or broken?
We take great care in packaging, but accidents can happen. If your order arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the packaging and the damaged items to initiate a replacement or refund.
Which states do you ship to?
Due to varying state regulations, we can only ship to specific states. Please use our shipping calculator at checkout or visit our Shipping Policy page for a current list of eligible locations for wine, spirits, and perishable food items.
Can I return a bottle of wine or spirits?
In accordance with state laws, we generally cannot accept returns of alcoholic beverages once they have left our facility. However, if a bottle is 'corked' or flawed, please contact us within 30 days for a store credit or exchange.
How do you ensure the quality of vintage wines during transit?
We offer temperature-controlled shipping options and may proactively hold shipments during periods of extreme heat or cold to protect the integrity of your wine. We also use specialized, high-durability inserts to prevent movement.
Do you offer same-day delivery for local customers?
Yes, for customers located near our physical boutiques in Los Angeles and Santa Monica, we offer local courier delivery for a flat fee. Availability can be checked by entering your zip code on the product pages.